FAQ
How far in advance should I place a reservation?
As soon as your plans are fairly definite, just give us a call or send us an e-mail to set up your reservation. We always suggest as much notice as possible. That said, just contact us whenever you are ready and need service, same day, same week, or even within the hour.
Do you offer off-hour service?
Yes, we offer car service 24 hour a day / 7 days a week / 365 days a year. Please try to reserve in advance for off-hour service and that premium pricing and/or surcharges will likely apply.
What are your standard cancellation policies?
Policy of cancellations is 24 hours before the actual time/date of the reservation otherwise Dalitz Limousine Service shall be entitled to do ½ charge of the price and full charge if cancellation is received later than 12 hours before the time/date of the reservation.
Copenhagen Airport: drivers will be waiting in terminal 3 at the exit of the Customs Area. Driver will wait with a name board. If no contact has been established within 60 minutes and driver or our booking department haven't been contacted on +45 71969200 then it will be considered as a NO SHOW with full charge.
Port of Copenhagen: drivers will be waiting at the dock where ship will embark according to information provided by customer or the travel agency. Driver will wait with a name board. If no contact has been established within 30 minutes and our booking department haven't been contacted on tel.: +45 71969200 - then it will be considered as a NO SHOW with full charge.
Hotel: driver will wait with a name board. If no contact has been established within 30 minutes and our booking department haven't been contacted on tel.: +45 71969200 - then it will be considered as a NO SHOW with full charge.
If the guest cannot find the driver then please contact us on +45 71969200 otherwise Dalitz Limousine Service shall be entitled to do the full charge of the transfer.
What is your standard special event cancellation policy?
Special events include major sporting & social events, premium concerts, New Years, Thanksgiving & Christmas Eves, peak demand Prom nights, and similar peak/high demand events. Cancellation policy for such events is a minimum 1 week prior to the pickup time on the day of the event, on all vehicles chartered. Some variations may apply and will be reviewed at time of quoting and/or booking.
Do you require a deposit and when do I pay it?
We do require a credit card guarantee for payment and/or a prepaid non-refundable deposit. A credit card authorization form will be sent to you to complete at the time of reservation. This applies to all reservations including airport transfers, hourly rentals and bus charters.
Can I visit your office in person to see vehicles and make a reservation?
Absolutely! Our customers are always welcome to visit our offices during standard business hours to view and reserve vehicle. We enjoy showing off our fleet, but ask that customers make an appointment ahead of time so we can plan accordingly for your visit and assure the vehicles on site. You may also book and pay for your reservation on site if you wish while you are there.
How can I obtain a receipt for my charges?
Dalitz Limousine Service can provide receipts for charges most conveniently by e-mail once the job is complete. If you use our web-based reservation system you can also retrieve a receipt once the ride is completed and closed out. These stay in your profile history as well.
Do you offer corporate and personal accounts?
Dalitz Limousine Service offers both corporate and personal accounts. A credit card authorization form and ID validation will be requested to be completed and returned. Major corporate accounts may qualify for billing terms, subject to review and approval.
How far in advance should I make my reservation?
Dalitz Limousine Service can accept your reservation several months in advance. As soon as you know all the pertinent details, at least the date and time of your travel, special event just call or e-mail us.
Do you offer transfers, i.e., “drop-off and pickup” service for special events?
In most cases, minimum hourly rental terms will apply. And there are many advantages to this structure, especially for special events and occasions. You have the same vehicle and chauffeur guaranteed for your entire service. You can leave your belongings in the vehicle. You have unlimited stops; the vehicle and chauffeur are available to you as directed. It is generally more relaxing to know that you have the vehicle at your disposal for the specified rental period.
What if I only need the vehicle to pick us up and drop us off?
Yes, there may be instances and occasions where transfer service is possible with the exception of peak demand dates and events. A transfer is a direct, one-way pick up and drop, at a set time. Wait time, extra stops and additional driving around are not calculated in the pricing and would add the charges or revert the service to hourly if extensive. If traffic or weather conditions are a factor, the minimum charge may be more. It is best to review all details at the time of reservation to determine what type of service will best apply.
What amenities are your vehicles stocked with?
All vehicles are stocked with bottled water, mints, candy, and Kleenex On-The- Go napkins. Customers are welcome to bring their own snacks and beverages. Alcoholic beverages are permitted as passengers consuming in the vehicle are over the age of 18. You may also have Dalitz Limousine stock your vehicle with beverages and snacks of choice for an additional charge.
Do you allow smoking in your vehicles?
All vehicles are strictly NON-SMOKING. If any passenger smokes in a vehicle a minimum cleaning fee of DKK 1500.00 will apply, plus cost of repairs for any damage related to smoking.